Terms of Service

1. Acceptance of Terms

By accessing or using the Handeva platform ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. We reserve the right to update these terms at any time. Continued use after changes constitutes acceptance.

2. Service Description

Handeva is a video consultation platform connecting homeowners ("Customers") with skilled tradespeople ("Tradespeople") in the DACH region for remote troubleshooting, quotes, and DIY guidance. Handeva provides the technology platform for these consultations but is not a party to any service agreement between Customers and Tradespeople.

3. User Accounts

You must be at least 18 years old to create an account.
You are responsible for maintaining the confidentiality of your account credentials.
You must provide accurate, current, and complete information during registration.
One person may not maintain more than one account of the same role.
We reserve the right to suspend or terminate accounts that violate these terms.

4. Tradesperson Obligations

As a Tradesperson on Handeva, you agree to:

Hold valid qualifications, licenses, and insurance for services offered.
Complete the verification process before accepting bookings.
Provide accurate information about your services, pricing, and availability.
Honor confirmed bookings or provide reasonable cancellation notice.
Maintain professional conduct during all video consultations.
Not solicit Customers for off-platform payments or services.

5. Customer Obligations

Provide accurate information about the issue requiring consultation.
Ensure a safe and appropriate environment for video calls.
Pay for booked consultations according to the pricing displayed.
Not record consultations without the Tradesperson's explicit consent.
Not use the platform for emergency situations requiring immediate physical intervention.

6. Payments & Fees

Handeva charges a platform fee of 15% on consultation bookings. Prices displayed include this fee. Tradespeople receive the remaining 85% (minus any applicable payment processing fees). All payments are processed securely through Stripe. Refund requests are handled on a case-by-case basis according to our cancellation policy.

7. Cancellation & Refund Policy

Cancellations more than 24 hours before the scheduled consultation: full refund.
Cancellations between 2–24 hours: 50% refund.
Cancellations less than 2 hours before or no-show: no refund.
If the Tradesperson cancels, the Customer receives a full refund.
Technical issues preventing the consultation: full refund upon investigation.

8. Limitation of Liability

Handeva provides the platform "as is" without warranties of any kind. We are not liable for:

The quality, accuracy, or outcome of consultation advice.
Damages arising from advice given during consultations.
Service interruptions or technical issues beyond our reasonable control.
Disputes between Customers and Tradespeople (though we will mediate in good faith).

Our total liability is limited to the platform fees paid in the 12 months preceding the claim, to the extent permitted by German law.

9. Intellectual Property

The Handeva name, logo, platform design, and all content created by Handeva are our intellectual property. Users retain ownership of content they upload (reviews, profile information) but grant us a non-exclusive license to display it on the platform.

10. Governing Law

These terms are governed by the laws of the Federal Republic of Germany. The place of jurisdiction for all disputes arising from these terms is Berlin, Germany, to the extent permitted by law.